Support

Creating a Ticket

Please be as detailed as possible to help our Application Engineers solve your problem.

Summary

Please enter an informative summary that specifies the problem. Please do not use meaningless summaries such as "Help!"

Type

The type of problem is required. Choose from the list.

Product

The product is required. Choose from the list.

Severity

If you are able to get around the problem by some other means, select 'Workaround' and provide some information on how your workaround works.

Date found

Enter when you found the problem. (Current date is selected by default.)

Version

It is important that our Application Engineers know which version of the tool you were using when the problem arose. Certain problems may be specific to a certain version and may have been fixed in a subsequent version.

CodeName

To retrieve the license server Code Name:

In a web browser, browse to http://[servername]:3162 where [servername] is the name of your SFLM license server. This should bring you to the SFLM License Server front end.

At the bottom of the page you will find a list of information about your license server:

• SFLM Server
• Machine IDs
• Redundant Groups
• License Files
• Version

Your license server Code Name is the machine ID, a string of characters beginning with '0SSMID.'

Description

Please be as detailed as possible in describing the problem.

Reproduced

Please let us know whether or not the problem is repeatable. If it can be reproduced, it will be easier to solve.

How to reproduce the issue

Please give the exact steps taken that led to the problem. This will help our Application Engineers to reproduce it.

Other hardware and software

Please specify any additional hardware or software that you were using that may have had a bearing on the problem.